1Types of Information We Collect
When you register or use the 50000 platform, we collect several categories of information to ensure our services run smoothly and securely. The information collected includes:
Full name, email address, phone number, date of birth, and encrypted password. This information is required for identity verification and account management.
Device type, operating system, IP address, browser type, and access time. This data is used to enhance security and optimise the user experience.
Records of deposit and withdrawal transactions in MYR, registered bank account numbers, and payment verification status via DuitNow or FPX.
Gaming activity history, pages visited, session duration, and in-platform preferences. This data helps us understand how users interact with our services.
2Purpose of Data Use
50000 uses collected information solely for legitimate purposes directly related to providing our platform services. The primary purposes are as follows:
- Processing account registration, identity verification (KYC), and financial transactions securely.
- Providing responsive and effective customer support to users in Malaysia.
- Detecting and preventing fraudulent activity, money laundering, or security breaches.
- Sending important notifications related to your account, transactions, or platform policy changes.
- Enhances platform functionality and user experience through analysis of non-personalised usage data.
- Complying with legal obligations and the requirements of relevant authorities when required.
We do not use your information for third-party advertising purposes or sell your personal data to any external parties.
4Data Storage and Security Measures
50000 implements comprehensive technical and organisational security measures to protect users' personal information from unauthorised access, loss, modification, or accidental disclosure.
All sensitive data, including MYR payment information and account details, is encrypted using industry-standard encryption protocols during transmission and storage. User passwords are stored in hashed form and cannot be retrieved by any of our staff.
Your personal information is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing: 50000 does not sell or rent your personal information to third parties. Information may only be shared with licensed payment processors that facilitate your MYR transactions, or when required by law or court order.
5User Rights Regarding Personal Data
As a 50000 platform user, you have the following rights regarding your personal information:
You may request a copy of the personal information we hold about you at any time through our customer support.
If the information we hold is inaccurate or outdated, you have the right to request a correction through your account settings or our support team.
You may request the deletion of your account and personal data, subject to legal compliance requirements and the resolution of any outstanding transactions.
To submit any request relating to your privacy rights, please contact the 50000 support team via the email below, stating the type of request and your account details for identity verification.
6Policy Changes and How to Contact Us
Privacy Policy Amendments
50000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Users will be notified of any significant changes via in-platform notifications or their registered email. We encourage you to review this page periodically.
Contact Our Support Team
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please don't hesitate to reach out. You may also refer to our FAQ us for answers to general enquiries.
[email protected] — We aim to respond within 48 working hours for data privacy enquiries.
Questions About Your Data?
The 50000 team is ready to assist with any privacy or account security enquiries. Check our FAQ or log in to manage your account's privacy settings.